ServiceWhen it comes to customer service, consistency is king – not the customer. There are four paths to ensure you’re always consistent with your service delivery. Learn what they are and how you can implement them into your organization.
Coaching is for everyone. Without coaching, it is hard for any employee – from frontline to CEO – to grow and perform at a higher level. Learn how using an athletic approach to coaching inside organizations can help employees and teams reach their peak.
Service + CoachingThere is a symbiotic relationship between customer service and coaching. When you have a customer service framework, but don’t coach to it, employees plateau. When you coach, but have no service framework, then there is no structure to help the coachee understand where they can improve. Learn about what happens when you implement both.