Recent blog posts
Want to increase employee and customer engagement?
Let’s play a game! Can you think of an activity that an organization can do to increase both employee and customer engagement simultaneously? Give up? It’s coaching! When you coach effectively, not only are you increasing customer engagement because the employee will...read more
5 benefits coaches play in improving employee feedback
The feedback a coach offers can be most effective when it provides the coachee with specific information about a current state of knowledge and performance as it relates to specific goals. For example: Coaches could use formative feedback to relay to employees what...read more
The education system is built on low-quality feedback
Of course, this is a dramatic generalization, but let’s be honest: the whole education system is built on summative, (e.g., giving a grade) rather than, formative feedback (e.g., useful advice on how to improve). While it could be argued that many schools and...read more
Tools and techniques for coaching
Successful coaching execution requires that coaches have access to tools and techniques to ensure they make an impact with their coaching. Coaches simply don’t have the time to discover the best tools and techniques to do the best job. Finding such tools is the job of...read more
3 paths to using feedback expertly
To be a great coach and to be a great coachee requires a unique mindset and way of thinking. Organizations benefit when they educate their coaches and the employees being coached on the importance of the three paths that use feedback in the right way. Both the coach...read more
What is your coaching strategy?
If you want to make the best use of your resources and ensure that coaching has the greatest impact on your employees’ performance levels, then a coaching strategy is critical to the organization. A coaching strategy outlines your priorities for coaching based on the...read more