by Mark Colgate | Oct 26, 2017 | Coaching
As noted in a previous post, coaching is the only strategy that companies can deploy that simultaneously increases customer engagement and employee engagement. You can increase customer engagement by raising the abilities and the motivation of employees to serve the...
by Mark Colgate | Sep 27, 2017 | Coaching
In last week’s wildly popular blog post, we looked at strengthening the reasons persevere with your coaching endeavors, with the main theme being all about motivation. As I alluded to in my last piece, this post is all about convincing you to stay the course and...
by Mark Colgate | May 16, 2017 | Coaching
I’ve worked with many clients in terms of coaching and the problem I find is not encouraging them to start coaching but to persist with it. This is all about motivation. Ultimately, whenever we are trying to adopt a new behaviour, we are faced with the battle between...
by Mark Colgate | Nov 23, 2016 | Coaching
When people think about coaching, they often think about how coaching can help the coachee deepen their technical skills – this is natural given we associate coaching with athletics and the continual refinement of the athletes’ specialized skills. There is no doubt...
by Mark Colgate | Aug 12, 2016 | Coaching
An essential part of any coaching system is the ongoing execution of the coaching strategy. The coaching strategy, described in an earlier post, outlines values, objectives, and standards for coaching. It also undertakes an assessment where coaching currently stands...
by Mark Colgate | Aug 2, 2016 | Coaching
Let’s play a game! Can you think of an activity that an organization can do to increase both employee and customer engagement simultaneously? Give up? It’s coaching! When you coach effectively, not only are you increasing customer engagement because the employee will...
