by Mark Colgate | Sep 5, 2018 | Service + Coaching
One approach I always advocate for and one you might find useful in terms of employee success is what I call the tight-loose-tight approach, with coaching serving as the final tight. I strongly promote this approach in my consulting and workshops, as it is a simple...
by Mark Colgate | Aug 22, 2018 | Service + Coaching
There is a symbiotic relationship between customer service and coaching. The science of customer service, which is built around the 3Rs of reliability, responsiveness, and relationships, give us a behavioural framework in which to educate employees on how to deliver...
