by Erin Beattie | Sep 18, 2018 | Service
In 2016 the Harvard Business Review published a wonderful paper based on the results of research on more than 10,000 U.S. consumers about their perceptions of nearly 50 U.S.-based companies. The authors had this to say about their main finding: “Products and services...
by Mark Colgate | Jul 18, 2018 | Service
How are you using the science of service to further your customer experience cause? We lean on science for so many things. To help us understand the mind, we explore the science of psychology. To learn about body movement and posture we could study kinesiology. To...
