by Mark Colgate | Aug 2, 2016 | Coaching
Let’s play a game! Can you think of an activity that an organization can do to increase both employee and customer engagement simultaneously? Give up? It’s coaching! When you coach effectively, not only are you increasing customer engagement because the employee will...
by Mark Colgate | Jul 19, 2016 | Coaching
The feedback a coach offers can be most effective when it provides the coachee with specific information about a current state of knowledge and performance as it relates to specific goals. For example: Coaches could use formative feedback to relay to employees what...
by Mark Colgate | Jun 30, 2016 | Coaching, Education, Teaching
Of course, this is a dramatic generalization, but let’s be honest: the whole education system is built on summative, (e.g., giving a grade) rather than, formative feedback (e.g., useful advice on how to improve). While it could be argued that many schools and...
by Mark Colgate | Jun 30, 2016 | Coaching
Successful coaching execution requires that coaches have access to tools and techniques to ensure they make an impact with their coaching. Coaches simply don’t have the time to discover the best tools and techniques to do the best job. Finding such tools is the job of...
by Mark Colgate | Jun 13, 2016 | Coaching
To be a great coach and to be a great coachee requires a unique mindset and way of thinking. Organizations benefit when they educate their coaches and the employees being coached on the importance of the three paths that use feedback in the right way. Both the coach...
