by Mark Colgate | Sep 5, 2018 | Service + Coaching
One approach I always advocate for and one you might find useful in terms of employee success is what I call the tight-loose-tight approach, with coaching serving as the final tight. I strongly promote this approach in my consulting and workshops, as it is a simple...
by Mark Colgate | Aug 22, 2018 | Service + Coaching
There is a symbiotic relationship between customer service and coaching. The science of customer service, which is built around the 3Rs of reliability, responsiveness, and relationships, give us a behavioural framework in which to educate employees on how to deliver...
by Mark Colgate | Sep 27, 2017 | Coaching
In last week’s wildly popular blog post, we looked at strengthening the reasons persevere with your coaching endeavors, with the main theme being all about motivation. As I alluded to in my last piece, this post is all about convincing you to stay the course and...
by Mark Colgate | Nov 23, 2016 | Coaching
When people think about coaching, they often think about how coaching can help the coachee deepen their technical skills – this is natural given we associate coaching with athletics and the continual refinement of the athletes’ specialized skills. There is no doubt...
by Mark Colgate | Aug 12, 2016 | Coaching
An essential part of any coaching system is the ongoing execution of the coaching strategy. The coaching strategy, described in an earlier post, outlines values, objectives, and standards for coaching. It also undertakes an assessment where coaching currently stands...
