by Mark Colgate | Sep 5, 2018 | Service + Coaching
One approach I always advocate for and one you might find useful in terms of employee success is what I call the tight-loose-tight approach, with coaching serving as the final tight. I strongly promote this approach in my consulting and workshops, as it is a simple...
by Mark Colgate | Sep 27, 2017 | Coaching
In last week’s wildly popular blog post, we looked at strengthening the reasons persevere with your coaching endeavors, with the main theme being all about motivation. As I alluded to in my last piece, this post is all about convincing you to stay the course and...
by Mark Colgate | Nov 23, 2016 | Coaching
When people think about coaching, they often think about how coaching can help the coachee deepen their technical skills – this is natural given we associate coaching with athletics and the continual refinement of the athletes’ specialized skills. There is no doubt...
by Mark Colgate | Aug 2, 2016 | Coaching
Let’s play a game! Can you think of an activity that an organization can do to increase both employee and customer engagement simultaneously? Give up? It’s coaching! When you coach effectively, not only are you increasing customer engagement because the employee will...
by Mark Colgate | Jul 19, 2016 | Coaching
The feedback a coach offers can be most effective when it provides the coachee with specific information about a current state of knowledge and performance as it relates to specific goals. For example: Coaches could use formative feedback to relay to employees what...
